FAQ

Our primary focus is residential remodeling, but we do take on light commercial projects depending on scope and fit. Let’s talk about your needs.

Absolutely. Transparency is key. You’ll receive a written proposal that outlines all project details, materials, and labor costs before we begin.

Yes, but changes may affect the timeline and budget. We’ll provide a change order with pricing and get your approval before moving forward.

Our schedule depends on current bookings, but we’re usually able to start within 2-4 weeks of finalizing your design and contract. We’ll give you an accurate timeline during your estimate.

Not at all. We handle ordering and sourcing all materials unless you prefer to supply specific items. You’ll always be involved in selecting styles and finishes.

We offer a workmanship warranty on all our projects, typically ranging from 1–5 years depending on the scope. Manufacturer warranties apply to materials.

Yes, for specialized trades such as plumbing and electrical, we partner with trusted subcontractors who are fully licensed, insured, and have a strong track record working with us. That said, the majority of our work is completed in-house, and Creative Innovations remains fully accountable for the success and quality of every job site we manage.

Definitely. We’ll walk through the entire project with you to ensure everything meets your expectations. If anything needs adjustment, we handle it promptly.

Your satisfaction is our top priority. If there’s ever an issue, we’ll work quickly to make it right. We stand by the quality of our craftsmanship.

Yes! We offer one complimentary written quote per customer as part of our standard policy. If you’re requesting an additional quote or need a formal estimate prior to opening a service ticket, a $50 administrative and consultation fee will apply. This fee must be paid before the quote is provided.

For larger projects, we do not provide multiple itemized quotes without an administrative fee for each version. While we’re happy to offer general estimates for planning purposes, any detailed documentation intended for insurance or third-party reimbursement is only available after payment of the consultation fee.

That said, if you're ready to move forward and choose to hire us during your consultation—by submitting a deposit to reserve your place on our schedule—the administrative fee will be waived.

Our goal is to deliver the best possible service to customers who are serious about their projects. These policies help us protect our time and focus our efforts where they matter most.