Question 1

Do you handle both residential and commercial remodeling?

Accepted Answer

Our primary focus is residential remodeling, but we do take on light commercial projects depending on scope and fit. Let’s talk about your needs.

Question 2

Do you provide detailed written estimates?

Accepted Answer

Absolutely. Transparency is key. You’ll receive a written proposal that outlines all project details, materials, and labor costs before we begin.

Question 3

Can I make changes after the project has started?

Accepted Answer

Yes, but changes may affect the timeline and budget. We’ll provide a change order with pricing and get your approval before moving forward.

Question 4

When can you start my project?

Accepted Answer

Our schedule depends on current bookings, but we’re usually able to start within 2-4 weeks of finalizing your design and contract. We’ll give you an accurate timeline during your estimate.

Question 5

Do I need to purchase my own materials?

Accepted Answer

Not at all. We handle ordering and sourcing all materials unless you prefer to supply specific items. You’ll always be involved in selecting styles and finishes.

Question 6

What type of warranty or guarantee do you offer?

Accepted Answer

We offer a workmanship warranty on all our projects, typically ranging from 1–5 years depending on the scope. Manufacturer warranties apply to materials.

Question 7

Do you use subcontractors, and how are they vetted?

Accepted Answer

Yes, for specialized trades such as plumbing and electrical, we partner with trusted subcontractors who are fully licensed, insured, and have a strong track record working with us. That said, the majority of our work is completed in-house, and Creative Innovations remains fully accountable for the success and quality of every job site we manage.

Question 8

What happens at the end of the project? Do you do a final walkthrough?

Accepted Answer

Definitely. We’ll walk through the entire project with you to ensure everything meets your expectations. If anything needs adjustment, we handle it promptly.

Question 9

What if I’m not satisfied with part of the work?

Accepted Answer

Your satisfaction is our top priority. If there’s ever an issue, we’ll work quickly to make it right. We stand by the quality of our craftsmanship.

Question 10

Does your company offer free quotes?

Accepted Answer

Yes! We offer one complimentary written quote per customer as part of our standard policy. If you’re requesting an additional quote or need a formal estimate prior to opening a service ticket, a $50 administrative and consultation fee will apply. This fee must be paid before the quote is provided.
For larger projects, we do not provide multiple itemized quotes without an administrative fee for each version. While we’re happy to offer general estimates for planning purposes, any detailed documentation intended for insurance or third-party reimbursement is only available after payment of the consultation fee.
That said, if you're ready to move forward and choose to hire us during your consultation—by submitting a deposit to reserve your place on our schedule—the administrative fee will be waived.
Our goal is to deliver the best possible service to customers who are serious about their projects. These policies help us protect our time and focus our efforts where they matter most.

FAQ

Frequently asked questions